Returns and Refunds Policy

At ARC ASIAN GROCER, we strive to ensure the highest quality for all our food products. Due to health and safety regulations, we accept returns on non-perishable items within 14 days of purchase, provided they are unopened and in their original packaging.

1

Verify Eligibility

Ensure your item is non-perishable, unopened, and within the 14-day return window from the date of delivery.

2

Contact Support

Email our customer service team with your order number and a clear photo of the item to receive a return authorization.

3

Secure Packaging

Pack the items securely in their original box to prevent damage during transit back to our warehouse.

4

Receive Refund

Once we inspect the returned goods, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing