Frequently Asked Questions

Everything you need to know about shopping for authentic Asian groceries at ARC ASIAN GROCER.

What are your shipping rates and delivery times?

We offer nationwide shipping. Standard delivery typically takes 3-5 business days. Rates are calculated at checkout based on the weight of your order and your location. Free shipping is available on orders over $75.

How do you ensure the freshness of perishable items?

All temperature-sensitive products, such as fresh produce and frozen goods, are packed in insulated thermal liners with professional-grade gel ice packs to maintain optimal temperature during transit.

Do you stock authentic brands from specific Asian countries?

Yes, we source directly from reputable distributors to provide authentic products from Japan, Korea, China, Thailand, Vietnam, and the Philippines. Each product page lists the country of origin.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if an item arrives damaged or is past its expiration date, please contact us within 48 hours for a full refund or replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a secure and seamless checkout experience.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.